Your competition has an administrator who has a lot of actions at their disposal such as editing matches, or explaining how the rankings are working.
The chances are you have probably found a bug, don't worry. We generally respond to all errors within 48 hours, but please allow up to a few days.
Alternatively our documentation or the app might appear confusing.
Please give as much information as possible with what you have seen.
You can also use google or your favourite search engine to search our documentation eg
How do I..